Overview

Our client is one of the largest pharmaceutical companies globally, headquartered in Basel. With operations spanning numerous countries and divisions, their processes and systems have evolved through extensive growth and acquisitions.

Challenge

The organisation faced significant challenges due to regional and divisional silos, as well as inconsistent processes and responsibilities across its global footprint. These complexities led to process discrepancies, missed milestones, increased operational costs, and redundancies.

Solution

To address these challenges, our team facilitated a strategic shift in end-to-end accountability for key processes to centralised shared service centres. This initiative involved a thorough review, redesign, and alignment of local entity processes with a standardised global template. Each process was then assigned to a dedicated team within the shared service centres.

Outcome

Implementing this solution yielded transformative outcomes for our client:

  • Enhanced Focus on Core Activities: Local entities were able to redirect their focus towards core activities such as patient care and product sales, leveraging the streamlined processes and reduced administrative burden.
  • Global Harmonization and Optimization: Significant advancements were made in harmonizing and optimizing global operational finance and transactional procurement processes. This led to improved efficiency, reduced duplication of efforts, and enhanced transparency across operations.
  • Foundation for Digital Transformation: The initiative laid a robust foundation for a comprehensive enterprise-wide transformation program. This program aims to further streamline processes and integrate digital solutions across the organization, preparing it for future challenges and opportunities.

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